Shipping Policy
HOW LONG DOES THE DELIVERY TAKE?
The time period for deliveries is made up of two periods:
1) Processing time (1-3 business days):
Order confirmation, customization, quality check, packaging
2) Delivery time:
3) Shipping options:
ADDRESS CHANGE
Address changes are only possible for a short time after placing the order. Please contact our customer service via infobellboutique@gmail.com.
CANCELLATION
Please note that once an order has been placed, it cannot be edited or canceled prior to delivery. All orders are processed immediately to ensure on-time delivery.
LOST PACKAGE / RETURNED PACKAGE?
If a package was lost or could not be delivered due to a logistical problem, we will immediately send a new package. Please contact our customer service via infobellboutique@gmail.com.
MY ITEM IS DEFECTIVE
How annoying! Unfortunately, your product may be damaged in transit or that an incorrect product is delivered. We will always send you a new package free of charge the first time, but unfortunately, we cannot issue a refund. We it arrive defective the second time? We will refund you then, the full purchase amount.
QUESTIONS?
Send us a message via live chat or to infobellboutique@gmail.com and we will answer you as soon as possible.
The time period for deliveries is made up of two periods:
1) Processing time (1-3 business days):
Order confirmation, customization, quality check, packaging
2) Delivery time:
- USA 5-9 business days.
- UK 5-9 working days.
- Australia 5-12 business days.
- Europe-wide 5-9 working days.
- Rest of the World 5-12 working days.
3) Shipping options:
- We offer free standard shipping for orders above £50.00.
- For orders below £50.00, a shipping fee of £4.99 applies.
- Our warehouse operates on weekdays Monday - Friday.
- Our cutoff time is 12:00 (GMT+01:00) Central European Standard Time (Berlin).
ADDRESS CHANGE
Address changes are only possible for a short time after placing the order. Please contact our customer service via infobellboutique@gmail.com.
CANCELLATION
Please note that once an order has been placed, it cannot be edited or canceled prior to delivery. All orders are processed immediately to ensure on-time delivery.
LOST PACKAGE / RETURNED PACKAGE?
If a package was lost or could not be delivered due to a logistical problem, we will immediately send a new package. Please contact our customer service via infobellboutique@gmail.com.
MY ITEM IS DEFECTIVE
How annoying! Unfortunately, your product may be damaged in transit or that an incorrect product is delivered. We will always send you a new package free of charge the first time, but unfortunately, we cannot issue a refund. We it arrive defective the second time? We will refund you then, the full purchase amount.
QUESTIONS?
Send us a message via live chat or to infobellboutique@gmail.com and we will answer you as soon as possible.